SHIPPING POLICY

At tihanke, our goal is to deliver your order efficiently and securely. All shipments include a tracking number, allowing you to monitor your package’s journey from our warehouse to your doorstep.

1. Order Processing Time

Once you place an order, please allow 3–7 business days for our team to process, prepare, and dispatch your items. Orders are processed on business days and exclude weekends and public holidays.

2. International Shipping & Delivery

We ship internationally using reliable carriers like Priority Mail International to provide a balance of affordability and service.

Estimated Delivery Time: After your order has been dispatched, please allow 15–20 business days for delivery.
Disclaimer: Please note that this is an estimate. Actual delivery times can vary due to factors beyond our control, such as customs clearance procedures in the destination country. For this reason, we cannot guarantee an exact delivery date.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to check the status of your shipment directly on the carrier’s website.

4. Important Considerations

Carrier Responsibility: After your package leaves our facility, it is in the care of our shipping partner. For the most accurate updates on tracking, please contact the carrier directly. If a package is lost, you can file a claim with the carrier, and our team will provide assistance as needed.
Signature Confirmation: For high-value orders, we may require a signature upon delivery to ensure your items are received securely.
Full Tracking: If you require end-to-end tracking confirmation for added peace of mind, please contact our support team before placing your order.

5. Contact Us

Should you have any questions or concerns about your shipment, please do not hesitate to reach out.

Email: [email protected]
Phone: 84778535013